Return And Exchange Policy
At Giovane Gentile Albania, we want every customer to feel confident when shopping with us. Our collections are carefully selected to offer refined menswear, elegant tailoring, premium fabrics and a professional shopping experience. However, we understand that sometimes an item may not be the right size, fit, color or style for your needs. For this reason, we offer a clear and responsible return and exchange process designed to support our customers with fairness, transparency and care.
This Return and Exchange Policy explains how returns, exchanges and refund requests are handled for purchases made through Giovane Gentile Albania. By placing an order with us, customers agree to the terms described below.
1. Return Period
Customers may request a return or exchange within 14 calendar days from the date the order is received. To be eligible, the return or exchange request must be submitted within this period and the item must meet the conditions listed in this policy.
After the 14-day period has passed, we may no longer be able to accept the item for return or exchange, except in cases where the product is defective, damaged upon arrival or where applicable consumer protection rights provide otherwise.
We recommend that customers inspect their order as soon as it is delivered. If there is any issue with the item, size, condition or delivery, please contact us as soon as possible so our team can assist you quickly and efficiently.
2. Conditions For Returns
To qualify for a return, the item must be in its original condition. This means that the product must be unworn, unused, unwashed, unaltered and undamaged. It must also include all original tags, labels, packaging and any accessories that were included with the item at the time of delivery.
Returned items must be suitable for resale. Products that show signs of use, stains, perfume, deodorant marks, washing, tailoring, damage, missing tags or missing packaging may not be accepted.
Giovane Gentile Albania reserves the right to refuse a return if the item does not meet these conditions. In such cases, the product may be returned to the customer and the return request may be declined.
3. Conditions For Exchanges
We understand that choosing the correct size can sometimes be difficult, especially when shopping online. If the item you ordered does not fit as expected, you may request an exchange for another size, color or model, depending on stock availability.
Exchange requests must also be made within 14 calendar days from the date of delivery. The item must be returned in its original condition, unworn, unused, unwashed and with all original tags and packaging.
Exchanges are subject to availability. If the requested size or product is no longer available, our team may offer an alternative item, store credit or a refund, depending on the situation and our current policy.
4. Items That Cannot Be Returned Or Exchanged
For hygiene, quality and product protection reasons, certain items may not be eligible for return or exchange. This may include items that have been worn, washed, altered, damaged or used by the customer.
Products may also be refused if they are returned without tags, without original packaging, with visible marks, strong odors, stains, signs of wear or any condition that makes the item unsuitable for resale.
Items purchased during special promotions, clearance sales or final sale campaigns may have different return or exchange conditions. If an item is marked as Final Sale, it may not be eligible for return or exchange unless it arrives damaged or defective.
5. Damaged, Defective Or Incorrect Items
If you receive an item that is damaged, defective or different from what you ordered, please contact Giovane Gentile Albania as soon as possible. Our team will review the case and provide assistance based on the issue.
To help us process the request, customers may be asked to provide clear photos of the product, packaging, label and any visible damage or defect. This allows us to verify the situation and offer the correct solution.
If the issue is confirmed, Giovane Gentile Albania may offer a replacement, exchange, repair solution, store credit or refund, depending on the product condition, availability and nature of the problem.
Our goal is to resolve such cases fairly and professionally, ensuring that customers receive the product and service quality they expect from our brand.
6. How To Request A Return Or Exchange
To request a return or exchange, customers should contact our customer support team and provide the following information:
Order number
Full name used on the order
Phone number or email address
Item you wish to return or exchange
Reason for the return or exchange
Preferred solution: return, exchange, store credit or refund
Once the request is received, our team will review it and provide instructions on how to proceed. Please do not send items back before receiving confirmation from our team, as unauthorized returns may not be accepted.
The item must be packaged securely to avoid damage during transport. Customers are responsible for ensuring that the returned product reaches us in proper condition.
7. Return Shipping Costs
Return shipping costs may be the responsibility of the customer, unless the item received was incorrect, damaged or defective. In cases where the return is due to a customer preference, such as size, fit, color or change of mind, the customer may be required to cover the cost of return shipping.
If the issue was caused by an error from Giovane Gentile Albania, such as sending the wrong item or a confirmed defective product, we will assist the customer with the appropriate return or replacement process.
Shipping fees from the original order may not always be refundable, depending on the delivery method and the reason for the return.
8. Refund Process
Once the returned item is received, it will be inspected by our team. The inspection process confirms whether the item meets the return conditions described in this policy.
If the return is approved, the refund will be processed through the original payment method where possible, or through another approved method depending on the payment type used at checkout.
Refund processing times may vary depending on the payment provider, bank or payment method. Giovane Gentile Albania will aim to process approved refunds as quickly as possible after the returned item has been inspected and accepted.
If the return does not meet the required conditions, the refund may be refused and the item may be sent back to the customer.
9. Store Credit
In some cases, customers may choose to receive store credit instead of a refund. Store credit can be used for future purchases from Giovane Gentile Albania and may be a suitable option when the customer wishes to choose another product at a later time.
Store credit is issued only after the returned item has been received, inspected and approved. The value of the store credit will usually correspond to the value of the returned product, excluding shipping costs where applicable.
Store credit may not be transferable and may be subject to specific validity terms depending on our current policy.
10. Size And Fit Responsibility
Giovane Gentile Albania provides product information, size options and visual presentation to help customers make informed purchasing decisions. However, customers are responsible for choosing the correct size before placing an order.
We encourage customers to check size guides, product descriptions and fit information carefully before completing their purchase. If additional assistance is needed, our team may help with general guidance, but final size selection remains the customer’s responsibility.
If an item does not fit as expected, we will do our best to assist with an exchange, provided that the product is returned within the allowed period and in its original condition.
11. Product Inspection Before Return
All returned products are inspected before any refund, exchange or store credit is approved. The inspection process protects both the customer and the brand by ensuring that returned items meet the required standards.
Items that are returned damaged, used, washed, altered or incomplete may not qualify for a refund or exchange. This includes items with removed tags, missing accessories, stains, odors, signs of wear or damaged packaging.
Giovane Gentile Albania reserves the right to make the final decision regarding the condition of returned items.
12. Responsibility During Return Shipping
Until the returned item is received by Giovane Gentile Albania, the customer is responsible for the product and its condition during transport. We recommend using secure packaging and a reliable delivery method when sending items back.
If the returned item is lost, damaged or delayed during shipping, Giovane Gentile Albania may not be responsible unless the return shipping was arranged directly by us.
Customers should keep proof of return shipment until the return or exchange process has been completed.
13. Customer Support
Our customer support team is available to assist with return and exchange questions. We aim to handle every request with professionalism, clarity and respect.
If you are unsure whether your item qualifies for return or exchange, please contact us before sending the product back. Our team will review your request and guide you through the next steps.
At Giovane Gentile Albania, we believe that customer care is an essential part of the shopping experience. We are committed to finding fair and practical solutions whenever possible.
14. Final Statement
The purpose of this Return and Exchange Policy is to create a clear, fair and transparent process for our customers. Giovane Gentile Albania stands behind the quality of its products and the professionalism of its service.
We want every customer to enjoy a shopping experience built on trust, elegance and reliability. If something is not right with your order, our team is here to support you and help resolve the issue in accordance with this policy.
By shopping with Giovane Gentile Albania, customers acknowledge and accept the terms of this Return and Exchange Policy.