Privacy and Cookie Policy
At Giovane Gentile Albania, we respect the privacy of our customers, website visitors and users of our online services. Protecting personal information is an important part of the trust we build with our customers and an essential element of the professional shopping experience we aim to provide.
This Privacy and Cookie Policy explains how Giovane Gentile Albania may collect, use, store, protect and process personal data when customers visit our website, browse our collections, place an order, create an account, contact our customer support team, subscribe to marketing communication or interact with our digital services.
This policy also explains how cookies and similar technologies may be used on our website to support functionality, security, analytics, personalization and marketing activities.
By accessing or using the Giovane Gentile Albania website, customers and visitors acknowledge that their personal data may be processed in accordance with this Privacy and Cookie Policy.
1. Who We Are
For the purposes of this Privacy and Cookie Policy, Giovane Gentile Albania is the business responsible for managing the website, online store, customer orders and related digital services.
Business Name: Giovane Gentile Albania
Customers may contact us through the details above for questions related to privacy, personal data, cookies, order information or the exercise of their data protection rights.
2. Purpose Of This Policy
The purpose of this Privacy and Cookie Policy is to provide clear information about how Giovane Gentile Albania handles personal data and website tracking technologies.
We aim to be transparent about the personal information we collect, why we collect it, how we use it, how long we keep it, when it may be shared with third parties and what choices customers have regarding their information.
This policy applies to personal data collected through our website, online store, customer service channels, order processing systems, marketing communication, delivery coordination and other services connected to Giovane Gentile Albania.
3. Personal Data We May Collect
Giovane Gentile Albania may collect different types of personal data depending on how customers interact with our website and services.
We may collect identification information such as full name, surname and customer account details. We may collect contact information such as email address, phone number, billing address, delivery address and communication details.
When a customer places an order, we may collect order-related information such as product selection, size, quantity, order number, order date, payment method, payment status, delivery method, return or exchange history and customer service notes related to the order.
We may also process payment-related information, such as payment confirmation, transaction status or payment reference. Full card details are generally processed by secure third-party payment providers and are not intentionally stored by Giovane Gentile Albania.
For delivery purposes, we may process information such as delivery address, courier details, shipment status, delivery notes, phone number and information needed to complete or manage the delivery process.
If a customer contacts our support team, we may process communication history, messages, questions, complaints, return requests, exchange requests, photos of damaged or defective products and other information voluntarily provided by the customer.
We may also collect technical information when users visit our website, such as IP address, device type, browser type, operating system, website usage data, pages visited, session information, cookie identifiers and analytics data.
4. How We Collect Personal Data
We may collect personal data directly from customers when they place an order, create an account, complete a checkout form, subscribe to a newsletter, contact customer service, request a return or exchange, participate in promotions or communicate with us through email, phone, messaging platforms or social media.
Some information may be collected automatically when customers use our website. This may happen through cookies, analytics tools, security tools, server logs or similar technologies that help us operate and improve the website.
We may also receive limited information from third-party service providers, such as payment providers, courier companies, marketing platforms or e-commerce systems, when such information is necessary to complete an order or provide a requested service.
5. Why We Process Personal Data
Giovane Gentile Albania processes personal data for clear and legitimate business purposes connected to our products and services.
We may process personal data to receive, confirm, prepare and manage customer orders. This includes checking product availability, confirming sizes, preparing packages, managing payment status and coordinating delivery.
We may process personal data to deliver orders to customers, communicate with cargo or courier companies, provide shipping updates, manage failed deliveries and resolve delivery-related issues.
We may process personal data to provide customer support, answer questions, assist with product information, sizing, payment, delivery, returns, exchanges, damaged items, complaints or after-sales support.
We may process personal data to manage returns, exchanges, refunds, store credit, product inspections and customer requests connected to the Return and Exchange Policy.
We may process personal data to send service-related communication, including order confirmations, delivery updates, payment confirmations, return instructions or important information connected to an active purchase.
Where permitted, we may process personal data for marketing communication, such as sending updates about new collections, promotions, seasonal offers, product launches or brand news.
We may also process personal data to improve website performance, analyze customer behavior, prevent fraud, protect website security, maintain business records and comply with legal, accounting or tax obligations.
6. Legal Basis For Processing
Depending on the situation, Giovane Gentile Albania may process personal data based on different legal grounds.
Processing may be necessary for the performance of a contract when we need personal data to process an order, deliver products, manage payment, provide customer support or handle returns and exchanges.
Processing may be based on consent when customers voluntarily subscribe to marketing communication, accept optional cookies or provide permission for specific processing activities.
Processing may be necessary to comply with legal obligations, including accounting, tax, consumer protection, dispute handling or regulatory requirements.
Processing may also be based on legitimate interests, such as improving our services, protecting our website, preventing fraud, responding to customer requests, maintaining business records and ensuring a reliable shopping experience, provided that such interests do not override customer rights.
Where processing is based on consent, customers may withdraw consent at any time. Withdrawal of consent does not affect processing that was lawful before the withdrawal.
7. Marketing Communication
Giovane Gentile Albania may send promotional communication to customers who have subscribed, purchased from us or otherwise provided consent where required.
Marketing communication may include updates about new collections, offers, discounts, campaigns, product launches, seasonal promotions or brand news.
Customers may unsubscribe from marketing communication at any time by using the unsubscribe option where available or by contacting our customer support team.
Even if a customer unsubscribes from marketing communication, Giovane Gentile Albania may still send important service-related messages connected to active orders, payments, delivery, returns, exchanges or customer support.
8. Sharing Personal Data With Third Parties
Giovane Gentile Albania may share personal data with trusted third parties only when necessary to provide services, complete orders, operate the website or comply with obligations.
Personal data may be shared with courier and cargo companies for delivery purposes. This may include customer name, phone number, address, shipment information and other details required to deliver the order.
Personal data may be shared with payment providers, banks or payment gateways for payment processing, payment confirmation, fraud prevention or refunds.
Personal data may be shared with website hosting providers, e-commerce platforms, IT service providers, analytics providers and technical partners that help us operate, secure and improve the website.
Where applicable, personal data may be shared with marketing or communication service providers for newsletters, SMS notifications, email campaigns or customer communication.
Personal data may also be shared with accountants, legal advisors, auditors, public authorities or regulators where required for legal, tax, accounting, dispute resolution or compliance purposes.
Giovane Gentile Albania does not sell customer personal data to third parties.
9. Data Retention
Giovane Gentile Albania keeps personal data only for as long as necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.
Order and invoice records may be kept for accounting, tax, legal and business record purposes. Customer support records may be kept to resolve complaints, returns, disputes or after-sales requests. Marketing data may be kept until the customer unsubscribes or withdraws consent. Technical and analytics data may be kept for a limited period depending on the tools used.
When personal data is no longer necessary, Giovane Gentile Albania aims to delete, anonymize or restrict access to it, unless continued storage is required for legal, accounting, fraud prevention or dispute-related reasons.
10. Data Security
Giovane Gentile Albania aims to protect personal data through appropriate technical and organizational measures. These measures may include secure website systems, restricted access to customer information, secure payment providers, password protection, website monitoring, internal procedures and responsible handling of customer data.
However, no online system can be guaranteed to be completely secure. Customers should also take care when using the internet, entering personal information, sharing payment details or responding to messages that claim to represent our brand.
Customers should use only the official Giovane Gentile Albania website and approved communication channels. If a customer receives suspicious messages, payment links or requests for personal information, they should contact us directly for verification.
11. Customer Rights
Customers have rights regarding their personal data, depending on applicable law and the circumstances of the request.
These rights may include the right to be informed about how personal data is processed, the right to request access to personal data, the right to request correction of inaccurate or incomplete information, the right to request deletion of personal data where applicable, the right to request restriction of processing, the right to object to certain processing activities, the right to withdraw consent and the right to data portability where applicable.
Some rights may be limited where Giovane Gentile Albania must retain data for legal, accounting, tax, fraud prevention, contractual or dispute resolution purposes.
Customers who wish to exercise their rights may contact Giovane Gentile Albania using the contact details listed in this policy.
12. How To Contact Us About Privacy
For privacy-related questions or requests, customers may contact us using the following details:
Giovane Gentile Albania
Email: [Insert email address]
Phone: [Insert phone number]
Address: [Insert business address]
When submitting a privacy request, customers should provide enough information for us to verify their identity and understand the request. This may include full name, email address, phone number, order number or other relevant details connected to the request.
We aim to respond to privacy requests within a reasonable timeframe and in accordance with applicable requirements.
Cookie Policy
13. What Are Cookies?
Cookies are small text files that are stored on a user’s device when they visit a website. Cookies help websites function properly, remember user preferences, support shopping cart features, improve website performance and provide information about how visitors use the website.
Cookies may be set directly by Giovane Gentile Albania or by third-party service providers that support website functionality, analytics, payment systems, marketing tools or security features.
Similar technologies, such as pixels, tags, scripts, local storage and tracking technologies, may also be used for similar purposes.
14. Why We Use Cookies
Giovane Gentile Albania may use cookies to provide a better and more reliable website experience.
Cookies may be used to make the website function correctly, remember items added to the shopping cart, support checkout, keep customer sessions secure, remember language or display preferences, analyze website traffic, measure campaign performance, improve product pages, detect technical issues and support marketing activities where applicable.
Some cookies are necessary for the website to work. Other cookies may be optional and may require user consent depending on their purpose.
15. Types Of Cookies We May Use
Essential Cookies
Essential cookies are necessary for the website to function properly. They may support features such as page navigation, shopping cart, checkout, customer login, security and order processing.
Without these cookies, some parts of the website may not work correctly. Essential cookies are usually active because they are required to provide the service requested by the user.
Performance And Analytics Cookies
Performance and analytics cookies help us understand how visitors use the website. They may show which pages are visited most often, how users move through the website, whether errors occur and how the website can be improved.
These cookies help Giovane Gentile Albania improve website performance, product presentation and user experience.
Functional Cookies
Functional cookies allow the website to remember customer preferences, such as language, location, display settings or previously selected options.
These cookies help create a smoother and more personalized browsing experience.
Marketing And Advertising Cookies
Marketing and advertising cookies may be used to show relevant promotions, measure advertising performance, understand campaign results or support remarketing activities.
These cookies may be set by Giovane Gentile Albania or by third-party advertising and marketing partners. Where required, these cookies should only be used with the customer’s consent.
Security Cookies
Security cookies help protect the website, detect suspicious behavior, prevent fraud and support safe browsing and checkout processes.
These cookies may be used to protect both customers and the business from unauthorized or harmful activity.
16. Third-Party Cookies
Some cookies on the Giovane Gentile Albania website may be placed by third-party service providers. These may include payment systems, analytics tools, advertising platforms, social media platforms, customer support tools or e-commerce technology providers.
Third-party cookies are controlled by the third-party provider and may be subject to that provider’s own privacy and cookie policies.
Giovane Gentile Albania aims to work with reliable service providers, but we do not fully control third-party cookie systems or external platforms. Customers are encouraged to review the privacy and cookie policies of relevant third-party providers where applicable.
17. Cookie Consent
When customers visit our website, they may be shown a cookie banner or cookie settings tool, depending on the website configuration.
Where required, customers may choose to accept, reject or manage optional cookies. Essential cookies may remain active because they are necessary for the website to function.
Customers should be able to change cookie preferences where a cookie settings tool is available. If such a tool is not available, customers may manage cookies through their browser settings.
By continuing to use the website after selecting cookie preferences, customers acknowledge the use of cookies according to their choices and this Cookie Policy.
18. Managing Cookies Through Browser Settings
Customers can manage or disable cookies through their browser settings. Most browsers allow users to block cookies, delete existing cookies, receive alerts before cookies are stored or limit cookies from certain websites.
However, disabling cookies may affect website functionality. Some features, such as shopping cart, checkout, login, saved preferences or secure browsing, may not work correctly if certain cookies are blocked.
Customers should review their browser’s help settings for specific instructions on how to manage cookies.
19. Changes To This Privacy And Cookie Policy
Giovane Gentile Albania may update this Privacy and Cookie Policy from time to time. Updates may be made to reflect changes in our business operations, website features, cookie tools, payment systems, delivery processes, legal requirements or data protection practices.
The updated version will be published on our website and will apply from the date of publication unless otherwise stated.
Customers are encouraged to review this page periodically to stay informed about how personal data and cookies are used.
Final Statement
At Giovane Gentile Albania, privacy, security and transparency are part of the professional service we aim to provide. We understand that customers trust us with their personal information when they browse our website, place orders, communicate with our team and use our online services.
Our commitment is to process personal data responsibly, use cookies transparently, protect customer information and provide a shopping experience built on confidence, quality and respect.
By using the Giovane Gentile Albania website, customers acknowledge and accept this Privacy and Cookie Policy.